Workplace Conflict Resolution

 Emotional engagement is a significant component of effective conflict management and problem resolution. 

The art of managing disagreement is driven by the ability to have the parties actively engaged with the facilitator and with each other around finding a mutually agreeable solution to the problem. 

They must trust the facilitator and the process.  It is important to keep differences constructive and to work for collaborative discovery of solutions based on commitment, trust and cooperation. 

When parties are engaged disagreement opens the door to consideration of options that can result in integrated decision making and optimal outcomes.
 
  Conflict management is more than just problem solving.  Ideally it also addresses the relationships and feelings of those involved in a dispute. 

Effective conflict management incorporates both a concrete solution and a sense of emotional resolve.

  Engagement is a way to integrate thinking and feeling – head and heart – and can play a important role in constructively resolving differences.

Read the entire article here.

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