Conflict Resolution Made Easy
Nothing seems more universal than conflict.
And nothing seems more difficult to productively address, until now.
According to Dan Dana, Ph.D., mediation consultant and principal of the Mediation Training Institute, “The vast majority – 99.999 percent or more of interpersonal conflicts that occur in the workplace — will be dealt with in the workplace, for better or worse. They’re not going to be referred to a mediation expert and they don’t need to be.”
These conflicts can also be carried to the dinner table when they involve family members in a family or privately-owned business, unfortunately affecting every aspect of peoples’ lives.
And yet we struggle on – either unwilling or unable to get a grip on the situation, have a meaningful dialogue, or do anything about it.
What we learned during our interview with Dr. Dana was that using conflict resolution techniques Dan has created and tweaked over the past thirty or so years, we can actually defuse major problems before they build to a point of no return and become angry, heated exchanges. During our telephone call with Dan we were taught that the most prevalent situations – two people in an interdependent situation (co-workers, partners, husbands & wives) that a simple four step process is all that’s required.
The process also works when a third party, such as a supervisor or manager, is part of the discussion.
And most importantly, when everyone in the organization embraces these principles – an atmosphere free of conflict emerges. The best possible situation.
Listen to the streaming audio recording of our interview so you can learn how to resolve conflicts through a series of simple steps that will help participants feel positive about the outcome. Listen to Dan’s valuable and practical tips that you can immediately implement in both your business and home life.
Dan Dana’s discussion is part of a monthly series of insightful interviews sponsored by Strategic Conversations co-creator, Henry Barbey.
Strategic Conversations is an interpersonal communication skill process designed to produce valuable, clear and meaningful conversations in your professional and personal interactions. Its application is wide-ranging, from business meetings and group process, to sensitive professional conversations, and highly charged emotional encounters.
|
I have learned, as a lifetime consultant to management, that successful business owners become even more effective when they figure out their solutions to their problems themselves. We began interviewing business owners and thought leaders so they could learn the right actions by their examples rather than by us trying to tell them the best strategies. Listen to Dr. Dana’s interview here! No registration is required to participate in these monthly audio interviews. However space on the call is limited so you might want to subscribe to the iBiz Monthly email announcements. Wayne Messick is the Editor-in-Chief of http://www.iBizResources.com and the creator of the Do-It-Yourself Strategic Planning field book, http://www.diystrategicplanning.com |
Recommended Reading
- Conflict in Workplace: Your Good People Quit
- Do You Really Imagine That It’s The Visible Workplace Conflict That’s Derailing Your Businesses Profits?
- Do You Have an Innovative Organization?
- A Special Cost of Conflict Calculator Can Demonstrate The Urgency of Facing Workplace Conflict in The Company
- The Complete Guide to Conflict Resolution in the Workplace
