Managing Internal Conflict – Angry Co-worker.wmv

admin — Thu, 14 Jan 2010 21:48:14 +0000

Does anybody work with a co-worker who gets angry from time to time?

This is a quick look into our Managing Internal Conflict (co-worker to co-worker) training program.

The general philosophy underlying our approach to managing workplace conflict is that most workers understand what it means to conduct themselves in a way that fosters, enhances and is generally consistent with a productive, professional and respectful work environment. As such ARETE does not believe it is productive to ‘educate’ workers on how to behave or ‘what a respectful workplace is’. The real issue for most employees is having the ablility to effectively speak up and deal with issue/problems early on, and having the confidence that the organization will provide support and processes necessary to deal with protential problems.

ARETE training sets the stage and context for a positive shift in how individuals view and respond to workplace conflict. This is achieved through presenting a no-nonsense, straightforward approach for employees to speak up using ‘everyday communication’. One of the more important results for ARETE’s unique approach to training is that it speaks to the issues expressed by many participants that often become excuses for inaction.

Duration : 0:2:32

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