Conflict management is more than just problem solving. Ideally it also addresses the relationships and feelings of those involved in a dispute. Effective conflict management incorporates both a concrete solution and a sense of emotional resolve. Engagement is a way to integrate thinking and feeling – head and heart – and can play a important [...]
The Thomas-Kilmann Conflict Mode Instrument, available from Consulting Psychologist Press (http://www.cpp.com/products/tki/index.asp), identifies five conflict styles – competing, compromising, collaborating, avoiding, and accommodating – and provides guidelines regarding when each is appropriate in conflict situations.
The conflict style profiles developed by Kenneth W. Thomas and Ralph H. Kilmann portray competing as [...]
Highlights of a keynote presentation with Gayle Wiebe Oudeh, author of Conflict is for the Birds!
Duration : 0:4:31
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Technorati Tags: birds, Conflict, conflict management, conflict resolution, conflict styles, Gayle Oudeh, workplace conflict
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