| Attention Business Advisors! Did you know there are over seven million privately owned companies in North America? Connect with the universe of family owned companies who need your services as a professional who speaks their language! Add your profile to our directory of professionals right now. |
|
Difficult Relationships at Work - Dealing with Workplace Conflict By Charlotte Burton Difficult Relationships at Work - How to Influence the Uncooperative
We rely on and spend more time with our colleagues than with most other people in our lives: yet we frequently experience at work.
This is a problem that is beginning to be recognised, but it is still not being dealt with either effectively or sufficiently.
Conflict is such a broad term for what can be experienced, ranging from office gossip to outright bullying. In nearly every single office there are always going to be personality clashes at some point, and most of the time they will be fairly easily sorted out.
However, sometimes they aren't and there is often no other option than to resign. The real problem underlying this situation is that people really don't have the skills to deal with these kinds of situations. They frequently accept the problem when it is happening and then get really upset afterwards.
The Five Strategies for Dealing with Conflict
1. Avoidance
This is the most frequently used strategy along with accommodation. Here is avoided and when it does appear the person using this strategy refuses to engage in the situation.
Example: Someone making a sly comment and the person it was aimed at simply walking away.
While this obviously is not a good way of dealing with the majority of the time as it tends not to help, it is worth being considered as a strategy for when the is just not worth the effort of being addressed.
2. Accommodation
Here you take the and submit.
Example: Listening to unhelpful criticism and believing it.
Again, very frequently used especially where there is low confidence and self-esteem. This is another not very successful method of dealing with conflict, but it will do if you know that there is a solution coming soon.
3. Compete,br>
This one means that you play the person at his or her own game and work hard to get your own way in the conflict.
Example: Someone starts spreading rumours about you, so you do the same in return in an attempt to discredit the power of the other person's word.
This can be very useful when the is mild and you are passionate about your stance, but can lead to a vicious circle as the escalates. Be very sure you want to use this strategy as lowering yourself to someone else's level rarely shows you in the best light.
4. Compromise
A much more useful tactic to use: here you don't give in to the conflict, but work out a solution somewhere between the two sides.
Example: Someone delegates a huge amount of work to your already over-filled plate, you respond by taking on some of it, and then recommending that this person parcel out the rest to other people.
This is the strategy of choice for most untrained managers as this is how we frequently deal with children in real life - and so it is a behaviour we all know about. This can of course lead to the obvious downfall of the actual solution leaving none of the sides happy. This is best to use when the goal is to get past the issue and move on - with the issue having relatively little significance.
5. Collaborate
The most useful tactic, particularly
Our articles continue...
|
with extremes of such as bullying. The aim here is to focus on working together to arrive at a solution, where both sides have ownership of and commitment to the solution.
Example 1:
You and someone else are at completely opposed viewpoints over a project. You sit down with them and work out why they believe in their point of view, and explain your own. Clever and lateral thinking can provide a solution, which answers both sides, but is not a compromise.
Example 2:
Someone is bullying you at work. You talk to this person using the strategies below and collaborate on modifying their behaviour.
Use this strategy when the goal is to meet as many of the current needs as is possible. The most difficult strategy if confidence is low as it involves actually naming the issue to the conflict-creator, which can cause huge anxiety and fear.
To collaborate successfully on an issue such as bullying or continuing you need to follow a few basic guidelines.
You must recognise that part of the problem is your own fault: you allowed it to happen and did not try to address it to begin with. You can use this aloud and actively take part of the responsibility, as this will put the onus onto the other person to take the other part of the responsibility.
Remember that we frequently don't like in others what we don't want to see in ourselves, but find occasionally anyway. Be very sure that you have not committed the same and that you do not in the future.
Manage yourself during the resolution attempt - learn calming strategies if you are hot-tempered, or confidence boosters if you are shy. Try not to be emotional, as emotion will only make things escalate.
Maintain eye contact and use your body language to convey your belief in what you are saying. Don't fiddle with something nervously, don't cross your arms protectively, and don't put yourself on a lower level than the other person (such as sitting on a lower chair).
Don't believe that the best defence is a good offence - that is part of the Competing strategy.
Work the issue, not the person: this means addressing the behaviour rather than the entire existence of that person. There is a different level of ownership for behaviours, and people will take less offence if you criticise their behaviour than if you criticise them personally. Never lay blame, as this will only fan the fires.
If you are not getting anywhere, ask for further information from the other person about the reasons for their behaviour, but don't ask the questions with 'why' at the beginning - if you do this will actively put the other person under the spotlight and they will get defensive.
Remember above all, that people who enjoy creating are ultimately power-seekers who enjoy controlling others. Frequently this is because either they have suffered in a similar way before or feel that they have very little control over their own lives and does anything they can to feel in control.
A little compassion will take you a long way both in resolving the situation and in putting it behind you when it is resolved.
A Final Word on Bullying
Dr Gary Namie, co-founder and president of the Workplace Bullying and Trauma Institute, conducted an online survey of 1,000 people who claimed to have been bullied at work, finding that 37% were eventually fired, and 33% quit their jobs.
In a reversal of the typical childhood bullying scenario, in which unpopular and apparently weak kids are picked on most, adult victims in the workplace tend to be very capable and charismatic people.
The bully sees them as a threat, and determines to get them out of the picture. Most workplace bullies are thought to be women -- 58% according to those Namie surveyed -- and so are their targets -- 80% of those surveyed.
The estimated figure is that half the adult population will experience severe at work at least once in their working life. That is a scary statistic - and the majority of people don't expect and don't know how to deal with it when it intrudes.
Bullying conjures up images of schools and young children, but it is growing trend in the workplace, which is rarely tackled openly even if you are lucky enough to have policies to deal with this issue.
There are legal options to take should the strategies above not resolve the conflict.
Don't ever just put up with bullying, seek help and advice.
To learn more about bullying and what you can do about it, I recommend visiting www.bullyonline.org - it has a lot of good information and further resources.
Charlotte Burton is a Licensed Career Coach & Psychometric Assessor. For more information and to sign up for the ezine, view the website at http://www.lifeisvital.com or email charlotte@lifeisvital.com to request your complimentary consultation.
Article Source: http://EzineArticles.com/?expert=Charlotte_Burton
Here are some more conflict articles...
Five Steps For Handling Workplace Conflict By Regina Barr Copyright 2006 Red Ladder, Inc.You're at work. You've been assigned an exciting, highly visible project. You can't wait to get started. You arrive at your first team meeting ready to rock and Read more...
|
Reduce Your Risk Of Dying By 30 Percent—drink Green Tea By Bill Gottlieb I’ll start this article by revealing that I’m not objective about the topic. In fact, I have an conflict of intense interest: I love green tea.I start just about every day with two pieces of Read more...
|
Problem Solving And Conflict Resolution For Children By Mary Joyce Problem solving and conflict resolution for children should begin being taught early on. If you’re a parent of multiple children in your family this becomes apparent as it won’t take siblings Read more...
|
Resolve Conflict In 6 Easy Steps - The Bedrol Method The principles of Negotiation can work for you in any situation, but often people ask me, "Well, its often a fact that conflict happens unexpectedly. What if I don't have time to prepare? Can Read more...
|
| conflict interpersonal news: |
Win some, lose some
Create custom feeds with more items, descriptions, select your version of RSS... New: NewsIsFree and the Hive Group bring you News Maps... Check out NewsIsFree's services!]]> Sticky fingers Create custom feeds with more items, descriptions, select your version of RSS... New: NewsIsFree and the Hive Group bring you News Maps... Check out NewsIsFree's services!]]> Glowing after dark Create custom feeds with more items, descriptions, select your version of RSS... New: NewsIsFree and the Hive Group bring you News Maps... Check out NewsIsFree's services!]]> Known and unknown unknowns Create custom feeds with more items, descriptions, select your version of RSS... New: NewsIsFree and the Hive Group bring you News Maps... Check out NewsIsFree's services!]]> Genetically Modified Olympians? Create custom feeds with more items, descriptions, select your version of RSS... New: NewsIsFree and the Hive Group bring you News Maps... Check out NewsIsFree's services!]]> When the chips are brown Create custom feeds with more items, descriptions, select your version of RSS... New: NewsIsFree and the Hive Group bring you News Maps... Check out NewsIsFree's services!]]> A tangled tale Create custom feeds with more items, descriptions, select your version of RSS... New: NewsIsFree and the Hive Group bring you News Maps... Check out NewsIsFree's services!]]> Knight in shining armour Create custom feeds with more items, descriptions, select your version of RSS... New: NewsIsFree and the Hive Group bring you News Maps... Check out NewsIsFree's services!]]> Praying for health Create custom feeds with more items, descriptions, select your version of RSS... New: NewsIsFree and the Hive Group bring you News Maps... Check out NewsIsFree's services!]]> Many happy returns? Create custom feeds with more items, descriptions, select your version of RSS... New: NewsIsFree and the Hive Group bring you News Maps... Check out NewsIsFree's services!]]>
Job-creation panel endorses business tax credit A plan to give a tax credit to Colorado companies that create 20 or more new jobs was endorsed Monday night by a committee of state lawmakers. New Mexico ISP customers still being reconnected after Qwest shutdown New Mexico-based SkyWi Inc. said most of its voice and much of its Internet services in New Mexico was still down as of Monday following a service shutdown by Qwest Communications International Inc. (Q) Surging Dow hits brakes, off 82 points The Dow eased off of last week’s strong gains Monday, closing down just shy of a percentage point on the day. CSG extends Dish deal Satellite broadcaster Dish Network extended its contract with billing and customer service outsourcing company CSG Systems International Inc. to cover 2009. (CSGS) (DISH) Chipotle’s Ells to share CEO duties Chipotle Mexican Grill Inc. has elevated president/COO Monty Moran to the position of co-CEO with founder Steve Ells. (CMG) Cleveland law firm Tucker Ellis & West opens Denver office Cleveland law firm Tucker Ellis & West LLP opened its first Denver office Jan. 1 and has hired five attorneys to work here. Small-business leaders, aerospace group give Colorado lawmakers their wish lists A group of small-business leaders on Monday asked Colorado lawmakers to avoid new regulations and to keep them “at the table” in the legislative session that begins in two days. Great Outdoors Colorado finds new leader Lise Aangeenbrug has been appointed to replace John Swartout as executive director of Great Outdoors Colorado. Kohl’s seeks 150 workers for Aurora store The Kohl’s retail chain, which plans to fill about 150 jobs when it opens a new store in Aurora in March, will hold a job fair Jan. 11-15. (KSS) Holland & Hart chooses new managing partner Energy attorney Thomas O’Donnell has been named managing partner of law firm Holland & Hart LLP, succeeding Lawrence Wolfe.
|