Afetividade e fluência na interação empresarial: Um estudo sobre mediação
A Workplace Conflict Resolution Case Study – Portuguese Version
In the article the author Denise Manfredi CNRC – Centro para Negociação e Resolução de Conflitos describes the interpersonal conflict between two managers of a medium size enterprise who served as the basis for this case study, which had as its objective the investigation of the influence of mediation on the flow of communications and affectivity within the enterprise.
The study focused on 19 participants, in three levels: Directors, the Director’s support personnel and Coordinators; and had as its theoretical foundation the mediation approaches: Harvard Traditional, Transfomative, Narrative-Circular and Facilitation based on the model of dynamic systems as explained by the Theory of Complexity.
Denise lives and works in San Palo, Brazil and the article is written in Portuguese so get out your Berlitz training and have a go at it.
Click here to read/download the case study.
